FRIDAY, NOVEMBER 15, 2013
9:30 a.m. – 10:45 a.m.
I Can’t Believe We’re Having This Discussion…
This session looks at how to enforce the corporation’s declaration, by-laws and rules without antagonizing residents or incurring huge legal bills. Jam-packed with concrete takeaways to improve your knowledge of the culture of conflict and conflict management skills. This panel will use a story-telling approach to explore progressive communication, early intervention and the de-escalation of conflict, differences in communication style, and finally, the thorny issue of emotion – how it sometimes gets in the way and how to deal with it.
Chris Antipas, RCM, ACCI, 360 Community Management Ltd.
Jennifer Bell, C. Med., Placet Dispute Resolution
Katherine Gow, RCM., Brookfield Residential Services Ltd.